Ferry Tickets On Your Phone Via Passage: Transit Ticketing

NEW! Hopthru is now Passage: Transit Ticketing. The app has a new name and logo but functions the same as Hopthru. Unused tickets purchased in Hopthru will remain available for your use in Passage: Transit Ticketing. You may need to update your app to have access.

Passage: Transit Ticketing for Mobile Ferry Tickets

Passage: Transit Ticketing is the mobile app you can use to purchase tickets for San Francisco Bay Ferry on your smartphone. Passage: Transit Ticketing is free and easy to set up. You’ll be able to buy San Francisco Bay Ferry tickets anytime, anywhere and pay your fare in a touchless way.

Please note that reservation-only tickets for special service are not available through the app. See our Fares & Tickets page for more information.

Follow these simple steps to purchase and use your tickets:

1. Download

Download the App on your smartphone (search for Passage: Transit Ticketing in the app store)

2. Purchase

In the app, tap “Buy Passes” then choose San Francisco Bay Ferry from the list of agencies. Next, select your ticket type based on the route and fare category. Your information will be safe and secure in the Passage Transit Ticketing app. You can buy as many passes as you want and use them at your leisure. Note that all tickets are one-way passes.

3. Activate

Activate the pass when it’s time to show proof of passage to the deckhand. For Vallejo routes, this occurs upon boarding the ferry. For all other routes, this happens you are leaving the ferry. Passes are valid for two hours after activation and can be opened without an internet connection. The deckhand may ask you to tap on the activated pass, which will make the pass change colors to prove the pass is active.

That's it! Easy touchless payment to ride San Francisco Bay Ferry.

Mobile App FAQ

General Questions 

What is Passage: Transit Ticketing?

Passage: Transit Ticketing is a streamlined mobile ticketing app for use on public transportation.

On which mobile devices can I download the Passage: Transit Ticketing app?

Passage: Transit Ticketing is available for iOS and Android devices.

Are there any fees for using the Passage: Transit Ticketing app?

No. The Passage Transit Ticketing app is free to download and there are no additional fees for purchasing or using a pass or ticket. You will only pay for the cost of ferry tickets.

Does my ticket expire?

Regular tickets purchased on the Passage: Transit Ticketing will never expire unless they are activated. Promotional tickets will be clearly labeled.


Using Tickets 

What should I do if I am having technical problems activating my ticket?

For help, you can reach the Passage: Transit Ticketing support center by going to the Help screen.

Do I need to create a Passage: Transit Ticketing account to purchase a ticket or pass?

No. If you don't want to enter a phone number into Passage: Transit Ticketing to create an account, you can use the app as a guest. Upon first downloading and opening Passage: Transit Ticketing, tap on "Continue as a Guest" at the bottom of the screen to get started. Please note, when using Passage: Transit Ticketing as a guest, the app is unable to support the recovery of passes if you lose your phone or delete the Passage: Transit Ticketing app. Guest accounts also do not support transferring passes between devices. These limitations will be displayed in the app after you tap on "Continue as a Guest."

How to I activate my mobile ticket?

You can access your purchased tickets and passes in the “Pass Wallet” screen. There, you will see your tickets sorted by purchase date and time (most recent purchase is on top). To activate just one ticket, simply tap the "Use" button on the ticket or pass you would like to activate. You will be prompted to confirm activation. An internet connection is only required for purchasing a ticket. It is NOT required to activate it.

How do I know how much time is left on my ticket?

After you have activated your ticket, the expiration date at the bottom of your digital ticket will let you know how much longer your ticket will remain active.

How do I activate multiple passes or tickets?

If you are traveling with others and would like to use multiple tickets, tap “Use multiple” instead. On the next screen, choose a quantity of each ticket you’d like to activate. (Each ticket is valid for only ONE person.) You will be prompted to confirm activation. An internet connection is only required for purchasing a ticket. It is NOT required to activate it.

What do I do if my ticket is taking a long time to display?

All phones operate at different speeds. Some older devices use operating systems that might not work as fast. Please give yourself plenty of time to activate your pass.

What if my ticket expires before I can use it?

If this occurs, you will need to purchase another pass before your trip. Be sure not to activate a pass until you will soon be boarding the ferry (for Vallejo service) or exiting the ferry (for all other services). If the ferry is near capacity, don’t activate your pass until you reach the deckhands stationed near the Clipper reader to ensure you are able to board.

When should I activate my mobile pass?

FOR VALLEJO SERVICE: To expedite the boarding process, you should activate your pass directly before boarding the ferry and be ready to display it to the deckhand at the gate. For departures with long lines, we recommend activating your pass only as you approach the deckhands stationed at the Clipper machines to ensure you are able to board. An internet connection is only required for purchasing a pass. It is NOT required to activate it.

FOR ALL OTHER SERVICES: You should activate your pass when the ferry is docking at your final destination and be ready to display it to the deckhand at the gate. An internet connection is only required for purchasing a pass. It is NOT required to activate it.


Payment Questions 

What forms of payment can be used to purchase ticket and passes on the Passage Transit Ticketing app?

The Passage: Transit Ticketing app will accept Apple Pay, Google Pay, and the following credit and debit cards: Visa, MasterCard, American Express, Discover, JCB, and Diners Club.

Can I get a receipt for my purchase on the Passage: Transit Ticketing app?

Yes. If you would like to receive receipts for your purchases, navigate to account information in the settings screen and add in your email address. Receipts will be emailed to you immediately after making a purchase.

Where on the Passage: Transit Ticketing app can I find my purchased passes or tickets?

Purchased passes and tickets will show up in the Pass Wallet screen. When you are ready to activate the ticket an alert will pop up asking if you are sure you want to activate the ticket.

How do I get a refund?

Refunds will be handled on a case by case basis. Please visit the Help section of the Passage: Transit Ticketing app for assistance.

Will my credit card information be stored on my Passage: Transit Ticketing app?

Your credit card information will not be stored with Passage: Transit Ticketing, but rather the industry leading payment processor, Stripe. Stripe prides itself on security and encrypts all information.

How can I update my credit card information?

You can add or remove credit/debit cards from your account by going to the Payment screen.


Other Questions 

Does Passage: Transit Ticketing track my location?

Yes, if the location permission is enabled on your phone, then Passage: Transit Ticketing tracks your location so that you see the transit agency nearest to you first in the list when purchasing a pass or ticket.

What happens if my phone battery dies before I can show my ticket at boarding?

You are responsible for ensuring you have a charged and functional phone to activate and display your mobile ticket to the deckhand. If you are unable to display an active ticket, you will have to purchase a paper ticket or use Clipper.

Is the ticket price through Passage: Transit Ticketing the same as the Clipper price?

Yes.

Can I transfer my passes between agencies that Passage: Transit Ticketing partners with?

No. Passes are only valid with the agency that they were originally purchased for.

Can I use Passage Transit Ticketing to buy gameday tickets to Oracle Park or Chase Center?

No, tickets bought through Passage Transit Ticketing are only valid on regularly scheduled routes which do not include any routes directly to Oracle Park or Chase Center/Pier 48.5. 

 

For more information regarding Passage: Transit Ticketing please visit bytemark.co/passage.