Rider Alerts: Be In the Know
San Francisco Bay Ferry now offers rider information in more ways than ever before. Be the first to know about any service delays or disruptions that will affect your ferry trip. When something happens that affects ferry service, we’ll publish a Rider Alert so you know what’s happening in real time. We've improved our Rider Alerts system on the back-end and introduced real-time data to our operations to better communicate with you, our rider.
Alerts in the San Francisco Bay Ferry App
Powered by real-time information, ferry riders are able to access trip departure times and rider alerts directly from their phones. On the San Francisco Bay Ferry app, you are able to see alerts for all routes in the Service Alerts tab in the app. Download the app here!
Customize your alerts: In the app, customize which routes you'd like to receive alerts for in the Notifications Tab. By Toggling on alerts for your route, the app will push alerts out directly to your phone similar to a text notification.
Not receiving Rider Alerts notification on your phone? Make sure you give the San Francisco Bay Ferry app permission to send push notifications directly to your phone screen even when the app is not active. Toggle on permissions under the San Francisco Bay Ferry app in your device's Settings > Applications Tab on your device.
Alerts in Google
Rider Alerts can be found by searching their ferry terminal name in Google Maps. Navigate to 'Departures Board' to see real time trip times and any applicable Rider Alerts.
Alerts in Transit App
Rider Alerts are located under the ferry route you have selected. Learn more about the TransitApp here.
Alerts in Moovit
Rider Alerts can be found by searching your ferry route. Learn more about Moovit here.
Real-Time Trip Departures at Terminals | COMING SOON
We are currently working to integrate all digital terminal signs, system-wide with real-time Rider Alerts and trip departure times. This means that soon, regardless of delays or disruptions, accurate trip times will be displayed on all digital signs throughout our ferry network. Also, in the event of major delays or cancellations, the digital sign at your terminal will also display a Rider Alert letting you know why service is impacted - in real time! We are looking forward to launching this feature soon.
Text Your Terminal
Check to see when the next ferry trip leaves from your terminal via text! Text your terminal's code to 415-707-5696 and we'll text you back with the next departure regardless of if there are service delays or disruptions. Click on your terminal below to see it's code.
- Alameda Seaplane Lagoon Terminal Next Departure
Text 7207 to 415-707-5696
- Downtown S.F Terminal Gate E | Departures to Vallejo & Richmond Weekday
Text 72011 to 415-707-5696
NOTICE: During Saturday & Sunday ONLY, trips to Richmond depart from Gate F.
- Downtown S.F. Terminal Gate F | Departures to the Alameda Seaplane Lagoon, Harbor Bay, and Richmond Weekend
Text 72013 to 415-707-5696
NOTICE: During Saturday & Sunday ONLY, trips from Richmond depart from this gate. During weekdays, Richmond trips depart from gate E.
- Downtown S.F. Terminal Gate G | Departures to Oakland & Alameda
Text 72012 to 415-707-5696
- Harbor Bay Terminal Next Departure
Text 7206 to 415-707-5696
- Mare Island Terminal Next Departure
Text 7213 to 415-707-5696
- Main St. Alameda Terminal Next Departure
Text 7208 to 415-707-5696
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- Vallejo Terminal Next Departure
Text 7212 to 415-707-5696
- Oakland Terminal Next Departure
Text 7209 to 415-707-5696
NOTICE: Be advised that select trips headed to Main St. Alameda continue onto Downtown S.F. Please refer to the Oakland & Alameda schedule to confirm, here.
- Richmond Terminal Next Departure
Text 7211 to 415-707-5696
- South San Francisco Terminal Next Departure
Text 7205 to 415-707-5696
Subscribe for General Service Info
If you want to continue to receive email notification of schedule changes, special schedules and other important service information, please sign up for our new email list. Real-time service delays will not be sent to this email list. By signing up for this email list, you will receive an email when:
- Schedule changes are proposed.
- Special schedules will be provided.
- Holiday schedules will be in effect.
- Special rider information is provided.
- Rider survey opportunities are available.
Sign up here to receive general service information.
See our Rider Guide page or call (877) 643-3779.
SERVICE COMMENTS and QUESTIONS
Service suggestions are welcome. Please visit our contact page.