This Policy may be amended from time to time. The amended Policy will appear on this page and dates of amendments will appear at the bottom. Please review this Policy periodically for any changes.
Collection And Use Of Personal Information For The Site
We collect personal information from you when you choose to use certain features of the Site. You provide this personal information, if at all, on a voluntary basis. We use this information to implement the features and provide the services or information requested.
For example, the “Contact Us” page located at sanfranciscobayferry.com/contact provides, as one of its options, an online form through which to contact us. That form has blanks and dropdown menus through which you are asked to provide the following personal information:
- Service used
- Category of comments/concerns
- Your first and last name
- Your email address
- Any information that you input into the "Your Message" field
We use this information for the purposes of soliciting feedback and responding to that feedback, as well as for the general purpose of improving the services that we provide. Correspondence, including any personal information such as names and e-mail addresses, submitted to this agency will become disclosable public records.
Users may opt out of WETA Notices or BayAlerts at any time. (See Opt Out, below.)
From time to time, we may implement other features of the Site that may request similar personal information. When such features are offered, we may collect personal information such as the following:
- Your first and last name
- Your email address
- Your phone number
- The ferry terminals that you travel to and from
- A PIN or password assigned to or designated by you
We use this information to implement these features and provide the requested services.
From time to time, you may be asked to participate in an online survey and share personal information, either directly on the Site or through an online survey platform. You will be notified prior to taking the survey how your information will be used. Any information that you provide will not be shared with third parties, unless stated otherwise in the survey.
Services Provided Through Third Party Vendors (Including Mobile Ticketing App and Online Store)
From time to time, WETA may work with third party vendors or consultants that provide services to consumers or the general public that may relate to or work with the services provided by WETA. These third parties may collect your personal information when you choose to use their services, such as your first and last name, email address, phone number, travel pattern data, credit card number, and the ferry terminals that you travel to and from. These third parties' collection and use of your personal information is governed by their respective privacy policies.
The Site uses Google Analytics, a third party that collects and processes data. WETA uses Matomo to analyze how users use our website. This includes the number of visitors to our website, the duration of their visit, and the pages they visit. This information is used by WETA to understand how visitors utilize the Site and to improve our services.
Information about Google Analytics can be found here.
We Respect Do Not Track
Some web browsers have “Do Not Track” or similar features that allow you to tell each website you visit that you do not want your activities on that website tracked. We respect Do Not Track if you have selected this option in your browser.
Opt Out For The Site
Users may also opt out of receiving email from us through our mailing lists. To opt out of our mailing lists you can unsubscribe or send us an email to remove your address from the subscribed mailing list.
The Site is a general-audience website, and we do not knowingly collect information from children under the age of 13. If you are under the age of 13, you should not and may not provide any information to us through or on the Site. If you are an adult and find that we have inadvertently collected information from a child, please contact us, and we will work to rectify the situation.
This Policy is intended to cover the collection of information through the Site from residents of the United States. If you are not a resident of the United States or are visiting our website from outside the United States, and submit any of your personal information through the Site, please be aware that your information may be transferred to, stored in, or processed in the United States. The data protection and similar laws of the United States may be different than those in other parts of the world.
This site contains links to other sites. WETA is not responsible for the content or privacy practices of these sites.
If you have any additional questions or concerns about this Policy or want to review and request changes to any of your personally identifiable information, please contact us.
Originally adopted October 29, 2018. Updated July 18, 2022. This version of the Policy is effective as of the last-listed date.