All SF Bay Ferry vessels and facilities are fully accessible and offer wheelchair accessible, ramps, doorways and restrooms. Our friendly deckhands are happy to provide information and boarding assistance, when needed.
We ask that all riders treat fellow passengers and SF Bay Ferry crew and staff with kindness, patience, respect, and civility to ensure a pleasant and welcoming ferry experience.
Learn more about SF Bay Ferry passenger guidelines including:
SF Bay Ferry allows Seniors, persons with disabilities, and Medicare cardholders to ride at a discount if they hold a Regional Transit Connection (RTC) Discount Card, Medicare card, Department of Motor Vehicles Disabled Parking Placard Registration, or proof of age 65 or older.
To get your RTC card, please visit: 511.org. For a general overview of the Clipper Card and RTC, please visit Clipper’s RTC page.
Our website has been designed according to the web page disability access design standards recommended by the Web Accessibility Initiative (WAI). This is an evolving process, and we welcome your input.
If a web page has a form or document that is not accessible, please contact webmaster@sanfranciscobayferry.com to request an alternative format.
SF Bay Ferry does not discriminate against individuals with disabilities in the provision of transportation services and is committed to ensuring that no person, solely by reason of his or her disability, is excluded from participation in, is denied benefits of, or is subjected to discrimination under any SF Bay Ferry program or activity.
SF Bay Ferry considers all requests for reasonable modifications of its policies, practices or procedures when necessary to avoid discrimination on the basis of disability. San Francisco Bay Ferry is not required to grant requests for reasonable modifications that would:
Due to the fact-specific nature of requests, individual decisions and one-time modifications are not precedential. If a modification is determined later to be unnecessary for the requesting individual to use the requested transit service, a fundamental alteration, or unsafe for other person(s) or property, the San Francisco Bay Ferry may discontinue or change the modification.
Any person seeking a reasonable modification of SF Bay Ferry policies, practices or procedures, may complete a Reasonable Modification Request Form. Please download and fill out the pdf form below:
Filled out request forms may be submitted via mail, fax or email.
By Mail:
ADA Coordinator
SF Bay Ferry
Beale St., Suite 310
San Francisco, CA 94105
By Email:
Email: customerservice@sanfranciscobayferry.com
For additional assistance please contact the ADA Coordinator by calling (415) 291-3377 or 711.
In any situation when any person complains or raises a concern with a SF Bay Ferry employee about discrimination, policies, or services with respect to passengers with a disability, and the employee (or the employee’s supervisor) does not immediately resolve the issue to the customer’s satisfaction or provide a requested accommodation, the customer has the right to contact our Complaint Resolution Officer (CRO).
The employee will provide the customer with the CRO’s phone number. The employee will also provide this information to the passenger in a format that he or she can use.
The CRO will be available for contact on each vessel and at each terminal via telephone. The customer will be allowed to use a San Francisco Bay Ferry phone to contact the CRO so that the call will be at no cost to the customer. The CRO will be available via SMS (text message) so that persons with hearing impairments may readily communicate with the CRO.
SF Bay Ferry’s Complaint Resolution Officer can be contacted by calling (415) 705-8205 and requesting the Complaint Resolution Officer.
SF Bay Ferry is committed to ensuring that it complies with the American with Disabilities Act (ADA), including 49 CFR Parts 27 and 37. Transportation entities are required to make reasonable modifications/accommodations to policies, practices, and procedures to avoid discrimination and ensure that their programs are accessible to individuals with disabilities.
Any person who wishes to file a complaint regarding a request for Reasonable Modification or alleging any action by San Francisco Bay Ferry/WETA prohibited by the Americans with Disabilities Act (ADA) regulations found at 49 CFR Parts 27, 37, 38, 39, may file a written ADA Complaint (PDF) with the San Francisco Bay Area Water Emergency Transportation Authority (WETA). discrimination and ensure that their programs are accessible to individuals with disabilities.
To file an ADA Complaint with San Francisco Bay Ferry/WETA, please download and fill out the pdf form below:
Filled out complaint forms may be submitted via mail, fax or email.
By Mail:
ADA Coordinator
SF Bay Ferry
Beale St., Suite 310
San Francisco, CA 94105
By Email:
Email: customerservice@sanfranciscobayferry.com
For additional assistance please contact the ADA Coordinator by calling (415) 291-3377 or 711.