Ticket & Disembarkation Changes in Effect

San Francisco Bay Ferry is preparing to close the Vallejo Ticket Office. This closure will not affect ferry operations or the ferry schedule on this route. Additionally, changes have been rolled out to the ticket purchase and fare validation process that began Tuesday, July 19.

Vallejo Ticket Office Closure 

Effective Monday, August 15, the Vallejo Ferry Ticket Office will close. In lieu of having ticket sellers at the Vallejo terminal only, San Francisco Bay Ferry will increase the staffing levels at the ferry system’s busiest terminals, including Vallejo, during peak hours. These guest assistance representatives will answer questions, help with ticket purchases and manage queues, with a priority on the busy Downtown San Francisco terminal. Ferry staff will also continue to be available to answer questions via email (customerservice@sanfranciscobayferry.com) and phone (877-64-FERRY). After August 14, Clipper transactions can be completed at the Vallejo Transit Center (two blocks from the ferry terminal) or at Bay Crossings in the San Francisco Ferry Building.

► We have also developed a list of Frequently Asked Questions regarding the ticket office closure.

Here's What Has Already Changed

  • Our new ticketing system and app launched on July 19.
  • Vallejo riders are now showing their tickets at the end of their ride instead of beginning (all Clipper users are required to tag ON and tag OFF).
  • Staffing has increased at the busiest terminals, especially Downtown S.F.

The San Francisco Bay Ferry app is now available! (click to download) 

 SF Bay Ferry App in the Apple Store   SF Bay Ferry App on the Google Play Store

San Francisco Bay Ferry has introduced a new ticketing system for all non-Clipper fare payment through the new San Francisco Bay Ferry app. Tickets for regular service or special event (Giants, Warriors, etc.) ferry service are now available directly via the app in addition to real-time ferry information. Rider alerts and push notification within the app are coming soon. You are now able to purchase ferry tickets directly from the San Francisco Bay Ferry website.

As a result of this launch which went into effect July 19, Vallejo ferry passengers are now required to show proof of fare payment at the end of their ride as opposed to at the beginning. This means that upon exiting the ferry at their destination, all passengers on all routes are now required to do one of the following:

  • Tag their Clipper card/app (Clipper users should also tag on when boarding the ferry)
  • Show a mobile ticket
  • Present a paper ticket

This flow now matches the current disembarkation process for all other San Francisco Bay Ferry routes. There is no change to this flow for Oakland & Alameda, Richmond, Harbor Bay, Alameda Seaplane or South San Francisco passengers. For Vallejo riders, we are closely monitoring this change while passengers and crew members adjust to this new fare validation flow. We appreciate your patience and are working to do everything we can to make it as smooth a transition as possible.

Additional Changes Now in Effect

► As of July 19, paper tickets are scanned upon disembarkation instead of being torn.

► All valid San Francisco Bay Ferry tickets held in the Passage: Transit Ticketing app have been automatically migrated to the new SF Bay Ferry app. Ticketholders should log in with the same email they use for their Passage account.

► As of July 19, the Vallejo Ferry Ticket Office is no longer selling paper tickets or processing cash transactions of any kind. In addition to purchasing tickets via the San Francisco Bay Ferry app, tickets are also being sold onboard the ferry – riders no longer need to visit the ticket office before boarding the ferry. Ticket office staff are continuing to provide information and process debit/credit card transactions for Clipper through August 14. We strongly encourage passengers to add a Clipper card to their smartphone to be able to instantly load value themselves via the Clipper app. The $3 fee for new Clipper mobile cards is currently being waived.