Monthly Pass Info for Vallejo Ferry Riders

April 21, 2020 Update for Vallejo Ferry Riders

Masks
New public health orders in local counties require masks or face coverings to be worn in public spaces beginning Wednesday, April 22. Public transit is included in these orders. Passengers over the age of 12 will be required to wear masks or face coverings while boarding and on board the vessel beginning on Wednesday.

Please continue to maintain at least six feet of distance between yourself and crew members or other passengers when queued to board the ferry, onboard and when disembarking the ferry. Please note that ferry service is offered for essential travel only while the Bay Area’s shelter in place orders are in effect.

May Monthly Pass Sales
Vallejo monthly ferry passes for May will be sold at two locations beginning Monday, April 27.

The Vallejo Ferry Ticket Office will be open from 5:15 a.m. to 8:30 a.m. on weekdays from April 27 through May 8 for monthly pass sales and Clipper Card loading.

Bay Crossings in the Ferry Building in San Francisco will be open weekdays from 7 a.m. to 1 p.m. and 2 p.m. to 6 p.m. for monthly pass sales and Clipper Card loading, as well.

Passes will also continue to be processed through WageWorks. Check with your employer if you need to stop or change your WageWorks transit pass.

If you have questions about the monthly pass or fares during the COVID-19 crisis, please email customerservice@sanfranciscobayferry.com.

Thank you. Be safe and stay healthy.


 

March 31, 2020 Update

Hello Vallejo ferry commuters. We hope you're safe and healthy. We wanted to give you a couple of updates on a few items:

  • Our crews are continuing to engage in thorough cleaning of the ferries. This includes nightly disinfectant fogging of vessels in service. We ask that passengers continue to engage in physical distancing with crews and each other in line, on board and when exiting the ferry.
  • The reduced service schedule will remain in effect until further notice. We will post schedule updates on the San Francisco Bay Ferry website and send BayAlerts.
  • Due to the COVID-19 crisis and to protect staff from exposure, we will not be selling April monthly passes. However, March monthly passes will remain valid through April 10. We encourage all passengers riding the ferry to conduct essential business per the regional shelter-in-place orders to use Clipper or Hopthru the remainder of the month. If you have questions or concerns, please reach out by emailing customerservice@sanfranciscobayferry.com. We're doing our best to find fair solutions that minimizes risk of exposure to crew and passengers.
    • Where can you get a Clipper card right now?
      • Vallejo Transit Center Ticket Office
      • Online at clippercard.com
      • Clipper machines near Golden Gate Ferry gates at Downtown S.F. Ferry Terminal
      • Clipper machines at BART stations
  • The April public hearing for the proposed five-year fare program has been cancelled. There will no formal action on fare changes at this time.
  • The Vallejo Ferry Ticket Office remains closed. Bay Crossings is currently closed as well. Passengers should load Clipper fare online at clippercard.com or via phone at 877-878-8883.

Be safe and healthy. We look forward to seeing all of our passengers on board again soon.