WETA and San Francisco Bay Ferry's COVID-19 Response

Effective March 17: Major ferry service reductions are in place due to COVID-19 crisis

WETA seeks emergency funding to maintain disaster response capabilities during COVID-19 crisis

 

WETA and San Francisco Bay Ferry’s priority is the health and safety of its passengers and crews. As such, WETA staff is in ongoing communication with the San Francisco Department of Emergency Management (DEM), the Metropolitan Transportation Commission and other local and regional health and emergency management agencies to ensure critical information sharing and appropriate measures are being implemented in response to the spread of COVID-19.

Shelter-in-Place Orders

In response to regional public health orders directing residents to shelter in place for all but essential travel, WETA reduced its ferry service levels substantially on March 17. Ridership had dropped precipitously before the public health orders were announced as residents made the decision to stay home and companies based in the Bay Area directed employees to work from home. WETA suspended weekend service and trips to Pier 41 to help discourage recreational use of the ferries.

Fleet Cleaning Protocol

Blue & Gold Fleet is the contract operator for WETA’s San Francisco Bay Ferry service. In coordination with WETA, Blue & Gold Fleet has made additional hand sanitizer available to passengers on all vessels and has implemented additional cleaning of frequently touched surfaces on the vessels and at ferry terminals. All vessels in use undergoing full disinfectant fogging twice a week. Blue & Gold Fleet is providing crews with the tools and information they need to perform their work in a safe manner given concerns over coronavirus in the Bay Area. Crews are being directed to stay home if they are sick, consistent with usual practices during flu season.

Please refer to information from the Centers for Disease Control and Prevention (CDC) on prevention and treatment. The most important factor in preventing the spread of coronavirus is to avoid direct contact with people who are sick and to wash your hands frequently.

Refunds

Note that due to event cancellations, postponements and relocations, San Francisco Bay Ferry service to Chase Center and Oracle Park is currently suspended indefinitely. If you have already purchased ferry tickets for any Warriors games remaining this season, concerts at Chase Center through the end of March or Giants games in March or the first two weeks of April, please contact our Vallejo Ferry Ticket Office at 707-64-FERRY and leave a voicemail so that we can process your refund.

For Vallejo monthly pass holders who have been told to stay home from work through the end of March, we will offer pro-rated refunds. Please contact our Vallejo Ferry Ticket Office at 707-64-FERRY and leave a voicemail so that we can process your refund.