San Francisco Bay Ferry: The Best Way Back to Work
Whether you're a loyal rider or a new passenger, San Francisco Bay Ferry welcomes you on board. This page provides information on how we're providing a clean, safe commute option in the Bay Area in the aftermath of the COVID-19 crisis. We'll continue to update this page as schedules and safety measures change.
Our Commitment to Health and Safety
As Bay Area commuters head back to work, we know health and safety is a bigger priority than ever. That's why San Francisco Bay Ferry is proud to share with you its six-point Passenger and Crew Safety Plan. This is our commitment to high health and safety standards for all who ride the ferry while the Bay Area recovers from the COVID-19 pandemic.
This safety plan was adopted by the WETA Board of Directors on June 4, 2020 and is in effect.
After every passenger trip, crews wipe down frequently-touched surfaces including Clipper readers, handrails, arm rests, door handles, seat trays, stairwells, tabletops, and restroom surfaces. Each in-service vessel undergoes a full, deep cleaning daily as well as an electrostatic disinfectant fogging to sanitize all surfaces including hard-to-reach areas, carpeting, and upholstery. Cleaning products used are all on the United States Environmental Protection Agency’s (EPA) list of products qualified to kill coronavirus.
WETA has established passenger distancing measures on vessels by marking certain seats as unavailable and capping maximum capacity on board each vessel as appropriate to allow reasonable space for each rider. Social distancing decals have been placed in areas of passenger queuing at all active ferry terminals to reflect the physical distancing needed to safely board. Crews are maintaining appropriate physical distance while safely helping passengers board and disembark. Passengers are reminded of distancing requirements through terminal and vessel signage and messaging.
In efforts to assure passengers of safe distancing on the ferries, we are releasing weekly ridership charts showing available seating on the peak-direction commute departures.
Crew members and passengers are required to wear masks or facial coverings at all ferry terminals and on board the ferry at all times. Consistent with county health orders, masks are required for passengers over the age of 12. Children aged 12 or younger are not required to wear a face covering and children aged 2 or younger should not wear a face mask. Any passenger who removes their mask on board will be asked to put it back on.
Hand sanitizer is provided on board every vessel in multiple locations for passengers to use. Onboard restrooms remain available, clean and stocked so that passengers and crews can wash their hands with soap and water.
Ensuring a healthy workforce is critical. WETA and its contract operator Blue & Gold Fleet are supplying workers with personal protective equipment (PPE), including masks, gloves, and supplies. Work areas are being disinfected frequently. Workers are instructed to stay home if they do not feel well and vessel crews are temperature checked before reporting to work. Sick pay is provided to crews who do not report due to illness.
Clipper and Hopthru allow for contactless payment on San Francisco Bay Ferry. Passengers are being strongly encouraged to use these methods to pay their fares or, for Vallejo, to purchase a monthly pass. For passengers who need to use cash or card to pay their fare, crews are maintaining appropriate distance when selling tickets and disinfecting surfaces touched by passengers during the transaction.
Currently, San Francisco Bay Ferry is running weekday commute service on the Richmond, Vallejo and Alameda/Oakland routes. See those schedules at the links below:
Planning for the Future
WETA is monitoring ridership data and overall transportation demand closely to ensure we're offering the right level of ferry service to sustainably meet the needs of our passengers and the region. While it's difficult to predict what will happen given the uncertainty we're facing, we expect to enhance service in Alameda and Oakland in the coming months. This includes the introduction of a new route for Alameda commuters. Learn more at our Seaplane Shift website.
As we plan ferry service over the next year, we want to hear from you. Email us at firstname.lastname@example.org to share how your commute decisions are changing in these times.
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