San Francisco Bay Ferry

New Fares Take Effect July 1

tomhall — Mon, 05 Jun 2023 16:58:49 +0000

New Fares Take Effect July 1 tomhall Mon, 06/05/2023 - 09:58

Celebrating Clean Air Conversion of 4 Ferries

tomhall — Wed, 24 May 2023 16:32:55 +0000

Celebrating Clean Air Conversion of 4 Ferries tomhall Wed, 05/24/2023 - 09:32

Ferry Service Available for 2023 Mare Island Dock of Bay Music Festival

tomhall — Fri, 05 May 2023 14:28:31 +0000

Ferry Service Available for 2023 Mare Island Dock of Bay Music Festival tomhall Fri, 05/05/2023 - 07:28

San Francisco Bay Ferry Proposes Locking in Lower Fares

tomhall — Fri, 03 Mar 2023 21:57:49 +0000

San Francisco Bay Ferry Proposes Locking in Lower Fares tomhall Fri, 03/03/2023 - 13:57

Passenger Survey Shows 99% Satisfaction

tomhall — Thu, 08 Dec 2022 17:18:14 +0000

Passenger Survey Shows 99% Satisfaction tomhall Thu, 12/08/2022 - 09:18

Learn About New Rider Alert Features

tomhall — Thu, 25 Aug 2022 17:06:05 +0000

Learn About New Rider Alert Features tomhall Thu, 08/25/2022 - 10:06

Ticket & Disembarkation Changes in Effect

tomhall — Thu, 07 Jul 2022 17:48:50 +0000

Ticket & Disembarkation Changes in Effect tomhall Thu, 07/07/2022 - 10:48

San Francisco Bay Ferry is preparing to close the Vallejo Ticket Office. This closure will not affect ferry operations or the ferry schedule on this route. Additionally, changes have been rolled out to the ticket purchase and fare validation process that began Tuesday, July 19.

Vallejo Ticket Office Closure

Effective Monday, August 15, the Vallejo Ferry Ticket Office will close. In lieu of having ticket sellers at the Vallejo terminal only, San Francisco Bay Ferry will increase the staffing levels at the ferry system’s busiest terminals, including Vallejo, during peak hours. These guest assistance representatives will answer questions, help with ticket purchases and manage queues, with a priority on the busy Downtown San Francisco terminal. Ferry staff will also continue to be available to answer questions via email (customerservice@sanfranciscobayferry.com) and phone (877-64-FERRY). After August 14, Clipper transactions can be completed at the Vallejo Transit Center (two blocks from the ferry terminal) or at Bay Crossings in the San Francisco Ferry Building.

► We have also developed a list of Frequently Asked Questions regarding the ticket office closure.

Here's What Has Already Changed

Our new ticketing system and app launched on July 19.
Vallejo riders are now showing their tickets at the end of their ride instead of beginning (all Clipper users are required to tag ON and tag OFF).
Staffing has increased at the busiest terminals, especially Downtown S.F.

The San Francisco Bay Ferry app is now available! (click to download)

San Francisco Bay Ferry has introduced a new ticketing system for all non-Clipper fare payment through the new San Francisco Bay Ferry app. Tickets for regular service or special event (Giants, Warriors, etc.) ferry service are now available directly via the app in addition to real-time ferry information. Rider alerts and push notification within the app are coming soon. You are now able to purchase ferry tickets directly from the San Francisco Bay Ferry website.

As a result of this launch which went into effect July 19, Vallejo ferry passengers are now required to show proof of fare payment at the end of their ride as opposed to at the beginning. This means that upon exiting the ferry at their destination, all passengers on all routes are now required to do one of the following:

Tag their Clipper card/app (Clipper users should also tag on when boarding the ferry)
Show a mobile ticket
Present a paper ticket

This flow now matches the current disembarkation process for all other San Francisco Bay Ferry routes. There is no change to this flow for Oakland & Alameda, Richmond, Harbor Bay, Alameda Seaplane or South San Francisco passengers. For Vallejo riders, we are closely monitoring this change while passengers and crew members adjust to this new fare validation flow. We appreciate your patience and are working to do everything we can to make it as smooth a transition as possible.

Additional Changes Now in Effect

► As of July 19, paper tickets are scanned upon disembarkation instead of being torn.

► All valid San Francisco Bay Ferry tickets held in the Passage: Transit Ticketing app have been automatically migrated to the new SF Bay Ferry app. Ticketholders should log in with the same email they use for their Passage account.

► As of July 19, the Vallejo Ferry Ticket Office is no longer selling paper tickets or processing cash transactions of any kind. In addition to purchasing tickets via the San Francisco Bay Ferry app, tickets are also being sold onboard the ferry – riders no longer need to visit the ticket office before boarding the ferry. Ticket office staff are continuing to provide information and process debit/credit card transactions for Clipper through August 14. We strongly encourage passengers to add a Clipper card to their smartphone to be able to instantly load value themselves via the Clipper app. The $3 fee for new Clipper mobile cards is currently being waived.

WETA Welcomes MV Dorado to Ferry Fleet

tomhall — Tue, 31 May 2022 17:21:58 +0000

WETA Welcomes MV Dorado to Ferry Fleet tomhall Tue, 05/31/2022 - 10:21

Learn About Passenger Experience Upgrades Coming This Summer

rregan — Tue, 17 May 2022 21:20:24 +0000

Learn About Passenger Experience Upgrades Coming This Summer rregan Tue, 05/17/2022 - 14:20

Bike and Scooter Disembarkation Changes Now in Place

rregan — Mon, 02 May 2022 22:44:25 +0000

Bike and Scooter Disembarkation Changes Now in Place rregan Mon, 05/02/2022 - 15:44

Effective May 16, 2022 we streamlined how ferry riders who bring bikes or scooters onboard move between our vessels and the terminal, systemwide. On all routes, bike and scooter users are now asked to offboard in the following order:

On weekdays, across ALL routes, bikes will offload first. On weekends, across ALL routes, bikes will offload last.

As more riders return to the ferry system, safety of our passengers both onboard and while transiting through terminal areas is our highest priority. These minor but important changes will help to ensure safe trips for both bikers and all other passengers alike and make our operations more efficient. For questions, comments, and concerns regarding this adjustment, please reach out. Thanks for riding!