San Francisco Bay Ferry https://sanfranciscobayferry.com/ en Free Ferry Rides on Oct. 5 for Clean Air Day https://sanfranciscobayferry.com/news/free-ferry-rides-oct-5-clean-air-day <span class="field field--name-title field--type-string field--label-hidden">Free Ferry Rides on Oct. 5 for Clean Air Day</span> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/staff/45" typeof="schema:Person" property="schema:name" datatype="">tomhall</span></span> <span class="field field--name-created field--type-created field--label-hidden">Wed, 09/21/2022 - 08:30</span> Wed, 21 Sep 2022 15:30:10 +0000 tomhall 447 at https://sanfranciscobayferry.com Join Us for Free Ferry Rides at Vallejo Waterfront Weekend Oct. 1-2 https://sanfranciscobayferry.com/news/join-us-free-ferry-rides-vallejo-waterfront-weekend-oct-1-2 <span class="field field--name-title field--type-string field--label-hidden">Join Us for Free Ferry Rides at Vallejo Waterfront Weekend Oct. 1-2</span> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/staff/45" typeof="schema:Person" property="schema:name" datatype="">tomhall</span></span> <span class="field field--name-created field--type-created field--label-hidden">Wed, 09/07/2022 - 14:13</span> Wed, 07 Sep 2022 21:13:07 +0000 tomhall 444 at https://sanfranciscobayferry.com Learn About New Rider Alert Features https://sanfranciscobayferry.com/news/learn-about-new-rider-alert-features <span class="field field--name-title field--type-string field--label-hidden">Learn About New Rider Alert Features</span> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/staff/45" typeof="schema:Person" property="schema:name" datatype="">tomhall</span></span> <span class="field field--name-created field--type-created field--label-hidden">Thu, 08/25/2022 - 10:06</span> Thu, 25 Aug 2022 17:06:05 +0000 tomhall 440 at https://sanfranciscobayferry.com Ticket & Disembarkation Changes in Effect https://sanfranciscobayferry.com/news/ticket-disembarkation-flow-changes-2022 <span class="field field--name-title field--type-string field--label-hidden">Ticket &amp; Disembarkation Changes in Effect</span> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/staff/45" typeof="schema:Person" property="schema:name" datatype="">tomhall</span></span> <span class="field field--name-created field--type-created field--label-hidden">Thu, 07/07/2022 - 10:48</span> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><style type="text/css"> <!--/*--><![CDATA[/* ><!--*/ <!--/*--><![CDATA[/* ><!--*/ <!--/*--><![CDATA[/* ><!--*/ .center-div { margin: 0 auto; width: 100%; } thead th, thead td { text-align: center; padding: 6px; } tbody th, tbody td { text-align: center; padding: 6px; } tfoot th, tfoot td { text-align: center; padding: 6px; } /*--><!]]]]]]><![CDATA[><![CDATA[>*/ /*--><!]]]]><![CDATA[>*/ /*--><!]]>*/ </style> <div style="font-size:120%;"> <p>San Francisco Bay Ferry is preparing to close the Vallejo Ticket Office. This closure will not affect ferry operations or the ferry schedule on this route. Additionally, changes have been rolled out to the ticket purchase and fare validation process that began <strong>Tuesday, July 19</strong>.</p> <h3>Vallejo Ticket Office Closure </h3> <p>Effective <strong>Monday, August 15</strong>, the Vallejo Ferry Ticket Office will close. In lieu of having ticket sellers at the Vallejo terminal only, San Francisco Bay Ferry will increase the staffing levels at the ferry system’s busiest terminals, including Vallejo, during peak hours. These guest assistance representatives will answer questions, help with ticket purchases and manage queues, with a priority on the busy Downtown San Francisco terminal. Ferry staff will also continue to be available to answer questions via email (<strong><a href="mailto:customerservice@sanfranciscobayferry.com">customerservice@sanfranciscobayferry.com</a></strong>) and phone (<strong>877-64-FERRY</strong>). After August 14, Clipper transactions can be completed at the <a href="https://soltrans.org/getting-around/transit-hubs/vallejo-transit-center-vtc/"><strong>Vallejo Transit Center</strong> (two blocks from the ferry terminal)</a> or at <a href="https://www.ferrybuildingmarketplace.com/merchants/bay-crossings/"><strong>Bay Crossings in the San Francisco Ferry Building</strong></a>.</p> <p>► <strong><a href="/news/vallejo-ticket-office-closure-2022">We have also developed a list of Frequently Asked Questions regarding the ticket office closure</a>.</strong></p> <h3>Here's What Has Already Changed</h3> <ul> <li>Our new ticketing system and app launched on July 19.</li> <li>Vallejo riders are now showing their tickets at the end of their ride instead of beginning (all Clipper users are required to tag ON and tag OFF).</li> <li>Staffing has increased at the busiest terminals, especially Downtown S.F.</li> </ul> <p>The <strong>San Francisco Bay Ferry app</strong> is now available! (click to download) </p> <blockquote> <p>   <a href="https://play.google.com/store/apps/details?id=com.hornblower.sanfranciscobayferry"><img alt="GooglePlay" data-entity-type="file" data-entity-uuid="193c0b1d-d64a-41f7-b5e5-e6d4a6048c29" height="57" src="/sites/default/files/inline-images/GooglePlay.jpg" width="186" class="align-left" loading="lazy" /></a><a href="https://apps.apple.com/us/app/san-francisco-bay-ferry/id1590007496"><img alt="Apple " data-entity-type="file" data-entity-uuid="64c9278b-e166-478b-837b-fd4b8e377e1d" height="57" src="/sites/default/files/inline-images/AppleStore.jpg" width="181" class="align-left" loading="lazy" /></a></p> </blockquote> <div align="center"> </div> <div align="center"> </div> <hr /> <p>San Francisco Bay Ferry has introduced a new ticketing system for all non-Clipper fare payment through <strong>the new San Francisco Bay Ferry app</strong>. Tickets for regular service or special event (Giants, Warriors, etc.) ferry service are now available directly via the app in addition to real-time ferry information. Rider alerts and push notification within the app are coming soon. You are now able to purchase ferry tickets directly from the San Francisco Bay Ferry website.</p> <p>As a result of this launch which went into effect July 19, Vallejo ferry passengers are now required to show proof of fare payment at the end of their ride as opposed to at the beginning. This means that upon <u>exiting the ferry</u> at their destination, <strong>all passengers on all routes are now required to do one of the following</strong>:</p> <ul> <li>Tag their Clipper card/app (Clipper users should also tag on when boarding the ferry)</li> <li>Show a mobile ticket</li> <li>Present a paper ticket</li> </ul> <p>This flow now matches the current disembarkation process for all other San Francisco Bay Ferry routes. <em>There is no change to this flow for Oakland &amp; Alameda, Richmond, Harbor Bay, Alameda Seaplane or South San Francisco passengers</em>. For Vallejo riders, we are closely monitoring this change while passengers and crew members adjust to this new fare validation flow. We appreciate your patience and are working to do everything we can to make it as smooth a transition as possible.</p> <p><strong>Additional Changes Now in Effect</strong></p> <p>► As of July 19, paper tickets are scanned upon disembarkation instead of being torn.</p> <p>► All valid San Francisco Bay Ferry tickets held in the Passage: Transit Ticketing app have been automatically migrated to the new SF Bay Ferry app. Ticketholders should log in with the same email they use for their Passage account.</p> <p>► As of July 19, the Vallejo Ferry Ticket Office is <u>no longer selling paper tickets or processing cash transactions of any kind</u>. In addition to purchasing tickets via the San Francisco Bay Ferry app, tickets are also being sold onboard the ferry – riders no longer need to visit the ticket office before boarding the ferry. Ticket office staff are continuing to provide information and process debit/credit card transactions for Clipper through August 14. We strongly encourage passengers to <a href="https://www.clippercard.com/ClipperWeb/pay-with-phone">add a Clipper card to their smartphone to be able to instantly load value themselves via the Clipper app</a>. The $3 fee for new Clipper mobile cards is currently being waived.</p> </div> </div> Thu, 07 Jul 2022 17:48:50 +0000 tomhall 426 at https://sanfranciscobayferry.com WETA Welcomes MV Dorado to Ferry Fleet https://sanfranciscobayferry.com/news/weta-welcomes-mv-dorado-ferry-fleet <span class="field field--name-title field--type-string field--label-hidden">WETA Welcomes MV Dorado to Ferry Fleet</span> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/staff/45" typeof="schema:Person" property="schema:name" datatype="">tomhall</span></span> <span class="field field--name-created field--type-created field--label-hidden">Tue, 05/31/2022 - 10:21</span> Tue, 31 May 2022 17:21:58 +0000 tomhall 411 at https://sanfranciscobayferry.com Learn About Passenger Experience Upgrades Coming This Summer https://sanfranciscobayferry.com/news/learn-about-passenger-experience-upgrades-coming-summer <span class="field field--name-title field--type-string field--label-hidden">Learn About Passenger Experience Upgrades Coming This Summer</span> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/staff/84" typeof="schema:Person" property="schema:name" datatype="">rregan</span></span> <span class="field field--name-created field--type-created field--label-hidden">Tue, 05/17/2022 - 14:20</span> Tue, 17 May 2022 21:20:24 +0000 rregan 405 at https://sanfranciscobayferry.com Bike and Scooter Disembarkation Changes Now in Place https://sanfranciscobayferry.com/news/bike-upgrades-2022 <span class="field field--name-title field--type-string field--label-hidden">Bike and Scooter Disembarkation Changes Now in Place</span> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/staff/84" typeof="schema:Person" property="schema:name" datatype="">rregan</span></span> <span class="field field--name-created field--type-created field--label-hidden">Mon, 05/02/2022 - 15:44</span> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Effective May 16, 2022 we streamlined how ferry riders who bring bikes or scooters onboard move between our vessels and the terminal, systemwide. On all routes, bike and scooter users are now asked to offboard in the following order: </p> <p><strong>On weekdays, across ALL routes, bikes will offload first. On weekends, across ALL routes, bikes will offload last. </strong></p> <p>As more riders return to the ferry system, safety of our passengers both onboard and while transiting through terminal areas is our highest priority. These minor but important changes will help to ensure safe trips for both bikers and all other passengers alike and make our operations more efficient. For questions, comments, and concerns regarding this adjustment, <a href="/contact">please reach out</a>. Thanks for riding! </p> </div> Mon, 02 May 2022 22:44:25 +0000 rregan 404 at https://sanfranciscobayferry.com Masks Strongly Recommended, Not Required, on San Francisco Bay Ferry https://sanfranciscobayferry.com/news/mask-policy-changes-april-2022 <span class="field field--name-title field--type-string field--label-hidden">Masks Strongly Recommended, Not Required, on San Francisco Bay Ferry</span> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/staff/45" typeof="schema:Person" property="schema:name" datatype="">tomhall</span></span> <span class="field field--name-created field--type-created field--label-hidden">Thu, 04/21/2022 - 00:00</span> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Effective April 21, 2022, and consistent with public health guidance, masks are strongly recommended for passengers on board San Francisco Bay Ferry, but no longer required. This follows changes for state and federal mask mandates this week.</p> <p>Be kind to fellow ferry passengers whether they choose to wear a mask or not.</p> <p>All of our vessels have outdoor seating available.</p> </div> Thu, 21 Apr 2022 07:00:00 +0000 tomhall 401 at https://sanfranciscobayferry.com Take the Ferry to See the Giants at Oracle Park https://sanfranciscobayferry.com/news/giants-ballpark-ferry-service-2022 <span class="field field--name-title field--type-string field--label-hidden">Take the Ferry to See the Giants at Oracle Park</span> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/staff/45" typeof="schema:Person" property="schema:name" datatype="">tomhall</span></span> <span class="field field--name-created field--type-created field--label-hidden">Sun, 03/27/2022 - 00:00</span> Sun, 27 Mar 2022 07:00:00 +0000 tomhall 238 at https://sanfranciscobayferry.com Major Passenger Experience Improvements Coming to San Francisco Bay Ferry https://sanfranciscobayferry.com/news/major-passenger-experience-improvements-coming-san-francisco-bay-ferry <span class="field field--name-title field--type-string field--label-hidden">Major Passenger Experience Improvements Coming to San Francisco Bay Ferry</span> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/staff/45" typeof="schema:Person" property="schema:name" datatype="">tomhall</span></span> <span class="field field--name-created field--type-created field--label-hidden">Fri, 03/04/2022 - 13:57</span> Fri, 04 Mar 2022 21:57:50 +0000 tomhall 393 at https://sanfranciscobayferry.com